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CLEAR, FAIR TERMS

Terms & Refunds

The important information about choosing, using and getting help with an InstaTelly package.

One-off package pricingSupport availablePlain language
PackagesOrders & activationRefundsResponsible useContact us

Packages and pricing

Package duration, screen allowance and price are shown before you place an order. Prices are shown in GBP. A package is a one-off purchase for the stated period; it does not create a recurring subscription unless we clearly tell you otherwise before payment.

Orders and activation

After we receive your order details, we will use the contact information you provide to complete activation and support. You are responsible for supplying accurate details and keeping access credentials private. Activation times are estimates and can vary where additional verification or support is required.

Refunds and support

If you experience a problem, contact us first so we can investigate and try to resolve it. Refund eligibility is assessed case by case, taking account of the service provided, the issue reported and applicable consumer law. Nothing in these terms limits rights that cannot legally be excluded.

Need help? Contact support promptly with your order email, chosen package and a clear description of the issue so we can help as quickly as possible.

Responsible use

You must use the service lawfully and must not share access beyond the number of screens included in your package, attempt to interfere with the service, or use it in a way that harms other users or InstaTelly.

Contact us

Questions about an order, these terms or a refund request can be sent to contact@instakits.com.

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